Refund & Return Policy

Last Updated: March 30, 2026

At Wireless Link LLC ("Company," "we," "us," or "our"), we are committed to delivering high-quality digital services. We understand that circumstances may arise where a refund is necessary, and we have established this policy to ensure a fair and transparent process for all parties.

1. 48-Hour Refund Window

We offer a partial refund within 48 hours of the order start date (defined as the date work formally begins on your project, as communicated in your project kickoff email or confirmation).

How it works:

• Within 48 hours of order start: If you are unsatisfied with the initial direction or scope of the project, you may request a partial refund. The refund amount will be calculated by deducting the fair value of any work already completed, including research, planning, design drafts, or preliminary development.
• Minimum deduction: A minimum of 15% of the total project cost will be retained to cover administrative and setup costs incurred during the project onboarding process.
• Maximum refund: The maximum refund within the 48-hour window is 85% of the total amount paid.

2. After the 48-Hour Window

Once the 48-hour refund window has passed, refunds are evaluated on a case-by-case basis. We understand that exceptional circumstances may arise, and we aim to be fair in our assessment. Factors we consider include:

• The percentage of work completed at the time of the request
• The reason for the refund request
• Whether the client has been responsive and cooperative during the project
• Any materials, assets, or deliverables already shared with the client

In cases where significant work has been completed and delivered, a refund may not be possible. However, we will always work with you to find a fair resolution.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The project has been completed and all deliverables have been provided to the client
• The client fails to provide required content, feedback, or approvals, causing project delays
• The client changes their mind after approving the project scope and deliverables
• Issues caused by third-party services, hosting providers, or platforms beyond our control
• The client breaches the Terms & Conditions of the service agreement

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at support@gowirelesslink.com with the subject line "Refund Request – [Your Project Name]"
2. Include the following information in your email:
   • Your full name and business name
   • Project name or reference number
   • Date of payment and amount paid
   • Detailed reason for the refund request
3. We will review your request within 3 business days and respond with our determination
4. If approved, the refund will be processed to the original payment method within 5–10 business days

5. Refund Processing

• Approved refunds are processed to the original payment method used for the purchase
• Processing times vary by payment provider but typically take 5–10 business days to appear on your statement
• Any third-party transaction fees (e.g., payment processor fees) that are non-recoverable may be deducted from the refund amount

6. Dispute Resolution

If you are not satisfied with our refund decision, we encourage you to:

• Reach out to us to discuss your concerns — we're committed to finding a fair resolution
• If we cannot reach an agreement, either party may seek mediation before pursuing legal remedies
• All disputes are governed by the laws of the State of Wyoming, United States

7. Service Cancellation

If you need to cancel an ongoing service (e.g., a monthly marketing campaign):

• Provide written notice at least 7 days before the next billing cycle
• You will be charged only for services rendered up to the cancellation date
• Any prepaid amounts for undelivered services will be refunded as per this policy

8. Contact Us

For refund requests or questions about this policy, please contact us:

Wireless Link LLC
5830 E 2ND ST, STE 7000 #29440
CASPER, WY 82609
Email: support@gowirelesslink.com
Phone: +1 (307) 500-3506