Refund & Cancellation Policy

1. Scope of Services

Wireless Link LLC provides administrative support, utility billing audits, vendor coordination, and dispute management services. We do not control decisions made by utility providers, nor do we guarantee specific financial outcomes such as refunds, credits, or bill reductions.

Our responsibility is to represent you professionally, document your case, communicate with vendors, and pursue resolution in good faith.

2. When Refunds MAY Be Issued

A refund may be considered under the following conditions:

• If we fail to initiate your case within 5 business days of payment.
• If we are unable to begin services due to missing or incorrect information provided by us.
• If a case is canceled by Wireless Link LLC before any work is performed.
• If a technical or administrative error prevents us from delivering service.

In these situations, refunds will be processed within 7–10 business days after approval.

3. When Refunds Are NOT Available

Refunds are not issued in the following situations:

• If we have already initiated communication with your utility provider.
• If documentation has been reviewed or analyzed.
• If calls, emails, or vendor coordination have already taken place.
• If the utility provider denies your claim, request, or dispute.
• If the outcome is different from what you expected but services were still performed.
• If delays are caused by the utility provider rather than Wireless Link LLC.

In short: Once work has started, the service is considered delivered.

4. Cancellation Policy

You may request cancellation of services at any time by contacting us via email at:

info@gowirelesslink.com

However, cancellations after work has begun do not qualify for a refund.

5. Chargebacks & Payment Disputes

If a client files a chargeback without first contacting Wireless Link LLC for resolution, we reserve the right to:

• Submit evidence of services performed.
• Provide communication records and case notes.
• Pursue recovery through appropriate channels if necessary.

We encourage clients to reach out to us first — most issues can be resolved through direct communication.

6. No Guarantee of Utility Decisions

Wireless Link LLC does not control utility providers. Therefore, we cannot guarantee:

• Refund approvals
• Bill reductions
• Account reversals
• Vendor policy changes

What we do guarantee is professional representation, persistence, and clear documentation throughout your case.

7. How to Request a Refund Review

To request a refund review, email us with the following details:

• Your full name
• Email used for payment
• Date of service
• Brief reason for refund request

Send your request to: info@gowirelesslink.com

8. Governing Law

This policy is governed by the laws of the State of Wyoming, United States.

Wireless Link LLC is registered at:

Casper, Wyoming USA